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Customer Service

Here at Emotive Earth, we take our customer service very seriously. If you have any problems with
this web site, your order, or the service we provide then please contact us and we will rectify it. We
want you to be a very satisfied customer.  Please read on to understand our customer service
policies and initiatives…


How to Order

To place an order on this web site, simply browse the products until you find what you are
looking for.  If a product can be purchased, an "Add to Cart" button will appear next to the
product.  By clicking this button you can add as many items as you like into your cart before
clicking on the "Checkout" button to finalise your purchase.

Request a Quote

If you would like a quote for a large quantity, please call us on 1300 774 267 for a FREE quote
from our friendly and professional staff.

Alternatively, please complete our contact us form and include the following information in
the 'Message' section of the form:

  • Product Name
  • Quantity
  • Delivery Location
  • Special Instructions or Information

We supply high quality LED lights to customers across Australia. We make it easy by offering FREE shipping!
 

Currency

All prices are shown in Australian dollars.

 

Payment Methods

You have several options on how you can pay for your purchase. They include:

Credit Card:
We accept Visa Card and Master Card. We accept these details via our SECURE order page.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on
confirmation of your purchase. We will then await confirmation that your payment has been made
before shipping your order.

Pay Pal:
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter
your credit card details.

 

Shipping and Timeframes


Shipping
We offer FREE standard shipping on all orders.  Delivery will be to the delivery address nominated
by you between 9am - 5pm Monday to Friday. We do not deliver to PO Boxes, except to remote
areas or by special request.  A signature is required on receipt of your parcel. For this reason, a
work address is preferred to ensure you receive your order in a timely fashion. If no one is at home
to receive your parcel, a card will be left advising that it can be collected from the nearest post office
or depot.

Need your lights quickly?  Contact us for cost information on Express Post to your exact location
and expected delivery time.


Order Processing and Shipping
We process orders Monday to Friday.  We use registered post for all deliveries and aim to process
and deliver your parcel within 7 - 10 working days of receiving your order.  

 

GST and Taxes

A charge of 10% GST is included in the retail price shown. The price shown is the price charged for
Australian customers.

 

Security

We employ extensive security measures using secure encrypted links and proven encryption
methods to keep your payment details safe. Please visit our security page to read more about how
to tell when it is safe to enter your payment details.

 

Returns Policy 

Emotive Earth is committed to providing quality LED lights to our customers. If for any reason you are
not completely satisfied with any of your LED lights, please return them to us in their original condition
within 30 days of receipt and we will replace them or refund your purchase price, no questions asked.

Note:

  • The items must be in original condition with an undamaged box
  • You should allow 15 working days for your return to be received and processed and 
  • exchange item sent within Australia.


Notice: Please keep the original packaging until you are satisfied with your purchase. If there is a
problem you can repack the item and write RETURN TO SENDER on the packaging. This will avoid
additional postal charges to you.

 

30 Day Money Back Guarantee

Our guarantee to YOU...

We are committed to providing quality LED lights to our customers and want you to be fully satisfied 
with every item that you purchase from us. 

If for any reason you are not completely satisfied with your LED lights, please return them to us in 
their original condition within 30 days of receipt and we will replace them or refund your purchase price 
using the original payment method. 
 

Privacy Policy

We have a comprehensive online privacy policy that is explained on another page. Please view our
Privacy Policy Here.

 

Contact Us

We know that it is important to be able to be easily contacted if there are any issues, concerns or
questions about your order or you experience any problems. Our full contact details including
postal/physical address phone and email addresses can be found on the contact page.

For more information about our customer service please contact us.