Customer Services

Here at Emotive Earth, we take our customer service very seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

How to Order
To place an order on this web site, simply browse the products until you find what you are looking for. If a product can be purchased, an “Add to Cart” button will appear next to the product. By clicking this button you can add as many items as you like into your cart before clicking on the “Checkout” button to finalise your purchase.

Request a Quote

If you would like a quote for a large quantity, please call us on 1300 774 267 for a FREE quote from our friendly and professional staff.

Alternatively, please complete our contact us form and include the following information in the ‘Message’ section of the form:

Product Name
Quantity
Delivery Location
Special Instructions or Information
We supply high quality LED lights to customers across Australia. We make it easy by offering FREE shipping Australia wide for orders over $149!

Currency
All prices are shown in Australian dollars.

Payment Methods
You have several options on how you can pay for your purchase. They include:

Credit Card:
We accept Visa Card and Master Card. We accept these details via our SECURE order page.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase. We will then await confirmation that your payment has been made before shipping your order.

Pay Pal:
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter your credit card details.

Shipping and Timeframes
Shipping
We offer FREE standard shipping on all orders over $149. Delivery will be to the delivery address nominated by you between 9am – 5pm Monday to Friday. We can deliver to PO Boxes(Depending on the quantity and place of delivery). A signature is required on receipt of your parcel. For this reason, a work address is preferred to ensure you receive your order in a timely fashion. If no one is at home to receive your parcel, a card will be left advising that it can be collected from the nearest post office or depot.

Need your lights quickly? Contact us for cost information on Express Post to your exact location and expected delivery time.

Order Processing and Shipping
We process orders Monday to Friday. We use registered post for all deliveries and aim to process and deliver your parcel within 7 – 10 working days of receiving your order.

GST and Taxes
A charge of 10% GST is included in the retail price shown. The price shown is the price charged for Australian customers.

Security
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns Policy
Emotive Earth is committed to providing quality LED lights to our customers. If for any reason you are not completely satisfied(this excludes change of mind) with any of your LED lights, please return them to us in their original condition within 30 days of receipt and we will replace them or refund your purchase price, no questions asked.

Note:

The items must be in original condition with an undamaged box
You should allow 15 working days for your return to be received and processed and
exchange item sent within Australia.
Notice: Please keep the original packaging until you are satisfied with your purchase. If there is a problem you can repack the item and write RETURN TO SENDER on the packaging. This will avoid additional postal charges to you.

Privacy Policy
We have a comprehensive online privacy policy that is explained on another page. Please view our Privacy Policy Here.

Contact Us
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone and email addresses can be found on the contact page.

For more information about our customer service please contact us.