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ABOUT US

Emotive Earth was founded just over a decade ago in Perth, Western Australia. Emotive Earth is Australian owned and operated by MK Investments and Developments Pty Ltd trading as Emotive Earth (ABN 40 607 847 969).

At Emotive Earth we are passionate about LED Lights and only the highest quality will do. We are proud to offer you quality brands like Brightgreen, Domus Lighting, CLA Lighting, Eglo Lighting and LightCo. Every one of our premium lighting products are backed by extensive quality and performance warranties.

Whether you are considering energy efficient lighting as a cost-effective option, or to make a significant and positive step in doing your bit for the environment, or both, Emotive Earth can provide you with lighting solutions to suit your needs.

Customer Service

Our customer service team are efficient and professional. We pride ourselves on unparalleled professional and personal service and focus on getting your LED lights to you as quickly as we can. We aim to provide a thoroughly satisfying experience when you order your LEDs from Emotive Earth, and we are completely confident that you will love the products you order.

Our team are here to help, we want your experience with us, from start to finish, to be easy and satisfying. We acknowledge that sometimes there are bumps in the road and things may go wrong, should this happen, please rest assured that we will do everything in our power to rectify the situation to your complete satisfaction as quicky as possible.

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SHIPPING & RETURNS

Delivery

Yes, FREE Shipping within Australia

Emotive Earth offers FREE standard shipping on all orders over $399 or for orders $399 and under, a flat $25 shipping charge applies. However, occasionally when the shipping cost to us is excessive. we reserve the right to ask you to pay the extra shipping cost should you wish to proceed with the order. This can happen with unusually bulky items or delivering to very remote areas, however, it is rare.

We use registered post for all deliveries where required and aim to process and deliver your parcel within 5 and 7 working days of receiving your order.

Need your lights quickly? email us for cost information on Express Post to your exact location and expected delivery time.

Delivery will be to the delivery address nominated by you between 9am and 5pm Monday to Friday. We can deliver to PO Boxes (Depending on the quantity and place of delivery), however, some restrictions do apply.

A signature is required on receipt of your parcel. For this reason, a work address is preferred to ensure you receive your order in a timely fashion. If no one is at home to receive your parcel, a card will be left advising that it can be collected from the nearest post office or depot.

RETURNS

Emotive Earth is committed to providing quality LED lights to our customers. If for any reason you are not completely satisfied with any of your LED lights, please return them to us in their original condition within 30 days of receipt and we will replace them or refund your purchase price, or provide you with a store credit, no questions asked.

Note:
The items must be in original condition with an undamaged box
You should allow 15 working days for your return to be received and processed and exchange items sent within Australia.

Please keep the original packaging until you are satisfied with your purchase. If there is a problem, you can repack the item and write RETURN TO SENDER on the packaging. This will avoid additional postal charges to you.

If goods were purchased over the internet and delivery was charged. The delivery charge is not refundable, and the goods need to be returned to Emotive Earth or Our supplier at the customers cost. The goods will then be inspected to make sure they are in original condition for the exchange, store credit or refund to apply.

Please note: Lights that have been installed cannot be returned to us for exchange or refund unless the product is faulty.

FAQs

Delivery is free for all orders over $399 anywhere in Australia and a charge of $25 is added for orders $399 or below. However, occasionally when the shipping cost to us is excessive, we reserve the right to request additional shipping from you should you wish to proceed with the order. This can happen with unusually bulky items like chandeliers or delivering to very remote areas. However, it is rare.

Our aim is to have your orders delivered to you in full within 3-7 business days from the placement of the order. In cases where a product may not be available, we will, in every instance, notify you of the stock situation, when replacement stock is expected and or offer an alternative if appropriate.

We accept that sometimes we order something, and when it arrives, well, it just is not quite what we had in mind. So, we are happy to accept returns and refunds. To receive a refund, the goods must be returned in full saleable condition. Please ensure that all packaging is kept in-tact and that goods are undamaged and placed back in the box the way they were received. Email:[email protected]

We will send you return paperwork to return with your goods. Once goods are received back a refund will be issued. Please note, we do not cover the cost of the return postage.

We try our hardest to get your order to you in perfect condition, but sometimes, well, things just go wrong. Please advise us immediately via email, Email: [email protected] and where possible, include a photo of the damage to the goods as they were received, in the packaging. We will action the replacement and the return of your goods immediately.

Nearly all our products come with an Australian manufacturer replacement warranty of between 2 and 7 years. Clearance items come with a 1-year manufacturer replacement warranty. It is advised to keep your invoice as proof of purchase for warranty purposes.

We recommend using a business delivery address as signature is required on delivery unless you have given authority to leave goods unattended, this can be done by writing instructions in the ‘special notes’ when placing your order e.g., Ok to leave the goods at the door. Please note in this case we will not cover you for any loss or damage after goods have been delivered.

Yes, we are more than happy to recommend some of our preferred electricians in every state, who can install your lights at competitive rates.

Yes, we do, you can either contact us via the Contact Form on the website or email us Email: [email protected] with an outline of what you would like a quote on, and we will get back to you, usually within a few hours. In some instances, we may require supplier assistance with your quote, so if your quote will take longer than a few hours, we will advise you of an expected timeline.

We would be happy to help, upload your plans through via our website here. You can upload plans, photo’s, renders, and complete the Style Form, telling us what you are after.

You will often here a lot about 3000k, 4000k, 5000k or TRIO LED’s, this is the Color temperature of the light, for example, warm, cool. Color temperature is measured in Kelvin. The lower the Kelvin the warmer the light, so for example, 3000k are referred to as “Warm White”, 4000k as “Neutral White” or “Cool White” and 5000k as “Daylight” or “Cold White”. They have many names; the key is understanding the visual difference between the 3000k/4000k or 5000k rather than the names.

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TRIO on LED downlights means that the downlight has a switch at the back that allows you to select between 3 color temperatures, most commonly 3000k/4000k and 5000k. This is selected before installation but can be changed at any time to suit any room or purpose. In this example the switch is labelled WW (Warm White – 3000k), CW (Cool White – 4000k) and NW (Neutral White 5000k).

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Like Kelvin measures the color temperature of the lights, Lumens determine how bright the light is. The more Lumens, the brighter the output of light. The lower the Lumens, the lower the output of light.

Wattage is the measure of the consumption of power that the light uses. More watts used to mean more brightness, but today, lights are so much more energy efficient and can now achieve much higher brightness (lumens) using way less wattage, so not only higher energy efficiency, but also, much cheaper to run.

The term IC stands for Insulation Contact – if you require downlights that are going to be abutted up to or covered with insulation in the ceiling you must use IC Rated Downlights. This is the symbol to look out for when sourcing IC Rated downlights.

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To be IC rated the light must meet the requirements of the Australian Standard on Recessed Luminaires (AS/NZS standard 60598.2.2:2001).

IC rated downlights sit flush with the ceiling and have additional insulation meaning no loss of energy through gaps in the ceiling.

IP stands for Ingress Protection, which basically means, protection against water or solids (like dust) getting into the light fitting. The rating is used to determine suitability for outdoor installation.

IP ratings have two numbers, the first number ranging from 1 to 6 is the protection from solids, the second number ranges from 1 to 8 and is for the varying degrees of water protection.

When choosing lighting for installation outdoors we strongly recommend choosing a rating of IP44 or higher. See the chart below for explanation.

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There are many different types of Bulbs on the market, the most common types are Edison Screw (E27), the Bayonet Cap (B22) and the smaller versions the Edison Screw (E14) and the smaller Bayonet is (B15).
The E is for Edison (Screw fitting) and the B is for Bayonet (Push and twist)
The number is the measurement in diameter of the fitting in millimeters.

MR16 Globe is mostly used in downlights and spotlights.

GU10 Globes are a replacement for the more traditional halogen globes. They are used widely in downlights, spotlights, and track lights and a have a twist lock bi-pin.

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CRI stands for Color Rendering Index – this index measures how well a manufactured light source reflects the true color of objects in comparison to natural light sources, like the sun.

Factors such as the lumen output or color temperature (kelvins) of your lights can affect the mood and feel of your home or office. You really want to ensure that each room is illuminated to not only suit the purpose of the room, but also to achieve the feel you are after.

The Color Rendering Index chart has a scale of between 0-100, 100 being the highest. The measure depicts how accurately the light can render colors to match a naturally occurring light source, such as the sun.

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Most LED lights have a CRI of 80 to 90 on the chart providing a much crisper more accurate portrayal of colors in your home or office. Higher CRI will also assist with lighting clarity for daily tasks like reading books, kitchen preparation or tasks that require good clear visibility.

When choosing LED lighting, look for CRI of >80, then combine the color temperature and lumen output that are perfect for your needs