ABOUT US

Emotive Earth was founded just over a decade ago in Perth, Western Australia. Emotive Earth is Australian owned and operated by MK Investments and Developments Pty Ltd trading as Emotive Earth (ABN 40 607 847 969).

At Emotive Earth we are passionate about LED Lights and only the highest quality will do. We are proud to offer you quality brands like Brightgreen, Domus Lighting, CLA Lighting, Eglo Lighting and LightCo. Every one of our premium lighting products are backed by extensive quality and performance warranties.

Whether you are considering energy efficient lighting as a cost-effective option, or to make a significant and positive step in doing your bit for the environment, or both, Emotive Earth can provide you with lighting solutions to suit your needs.

Customer Service

Our customer service team are efficient and professional. We pride ourselves on unparalleled professional and personal service and focus on getting your LED lights to you as quickly as we can. We aim to provide a thoroughly satisfying experience when you order your LEDs from Emotive Earth, and we are completely confident that you will love the products you order.

Our team are here to help, we want your experience with us, from start to finish, to be easy and satisfying. We acknowledge that sometimes there are bumps in the road and things may go wrong, should this happen, please rest assured that we will do everything in our power to rectify the situation to your complete satisfaction as quicky as possible.

SHIPPING & RETURNS

Delivery

Yes, FREE Shipping!

Emotive Earth offers FREE standard shipping on all orders over $199 or for orders $199 and under, a flat $19 shipping charge applies. However, occasionally when the shipping cost to us is excessive. we reserve the right to ask you to pay the extra shipping cost should you wish to proceed with the order. This can happen with unusually bulky items or delivering to very remote areas, however, it is rare.

We use registered post for all deliveries and aim to process and deliver your parcel within 5 and 7 working days of receiving your order.

Need your lights quickly? Call or email us for cost information on Express Post to your exact location and expected delivery time.

Delivery will be to the delivery address nominated by you between 9am and 5pm Monday to Friday. We can deliver to PO Boxes (Depending on the quantity and place of delivery).

A signature is required on receipt of your parcel. For this reason, a work address is preferred to ensure you receive your order in a timely fashion. If no one is at home to receive your parcel, a card will be left advising that it can be collected from the nearest post office or depot.

RETURNS

Emotive Earth is committed to providing quality LED lights to our customers. If for any reason you are not completely satisfied with any of your LED lights, please return them to us in their original condition within 30 days of receipt and we will replace them or refund your purchase price, or provide you with a store credit, no questions asked.

Note:
The items must be in original condition with an undamaged box
You should allow 15 working days for your return to be received and processed and exchange items sent within Australia.

Please keep the original packaging until you are satisfied with your purchase. If there is a problem, you can repack the item and write RETURN TO SENDER on the packaging. This will avoid additional postal charges to you.

If goods were purchased over the internet and delivery was charged. The delivery charge is not refundable, and the goods need to be returned to Emotive Earth or Our supplier at the customers cost. The goods will then be inspected to make sure they are in original condition for the exchange, store credit or refund to apply.

Please note: Lights that have been installed cannot be returned to us for exchange or refund unless the product is faulty.

FAQs

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