Emotive Earth LED Lighting Shipping & Returns

Yes, FREE Shipping!

Emotive Earth LED Lighting offers FREE standard shipping on all orders over $499 or for orders $499 and under, a flat $25 shipping charge applies.

However, occasionally when the shipping cost to us is excessive, we reserve the right to ask you to pay the extra shipping cost should you wish to proceed with the order. This can happen with unusually bulky items or delivering to very remote areas, however, it is rare.

We use registered post for all deliveries and aim to process and deliver your parcel within 5 and 7 working days of receiving your order.

Need your lights quickly? Call or email us for cost information on Express Post to your exact location and expected delivery time.

Delivery will be to the delivery address nominated by you between 9am and 5pm Monday to Friday. We can deliver to PO Boxes (Depending on the quantity and place of delivery).

A signature is required on receipt of your parcel. For this reason, a work address is preferred to ensure you receive your order in a timely fashion. If no one is at home to receive your parcel, a card will be left advising that it can be collected from the nearest post office or depot.

Returns

Emotive Earth is committed to providing quality LED lighting to our customers. If for any reason you are not completely satisfied with any of your LED lights, please return them to us in their original condition within 30 days of receipt and we will replace them or refund your purchase price, or provide you with a store credit, no questions asked.

Note:

The items must be in original condition with an undamaged box
You should allow 15 working days for your return to be received and processed and exchange items sent within Australia.

Please keep the original packaging until you are satisfied with your purchase. If there is a problem, you can repack the item and write RETURN TO SENDER on the packaging. This will avoid additional postal charges to you.

If goods were purchased over the internet and delivery was charged. The delivery charge is not refundable, and the goods need to be returned to Emotive Earth or Our supplier at the customers cost. The goods will then be inspected to make sure they are in original condition for the exchange, store credit or refund to apply.

Please note: Lights that have been installed cannot be returned to us for exchange or refund unless the product is faulty.