LED Lighting Frequently Asked Questions

 

Do you charge delivery?

Delivery is free for all orders over $499 anywhere in Australia and a charge of $25 is added for orders $499 or below.

However, occasionally when the shipping cost to us is excessive, we reserve the right to request additional shipping from you should you wish to proceed with the order. This can happen with unusually bulky items like chandeliers or delivering to very remote areas. However, it is rare.

How long will my delivery take?

Our aim is to have your orders delivered to you in full within 3-7 business days from the placement of the order. In cases where a product may not be available, we will, in every instance, notify you of the stock situation, when replacement stock is expected and or offer an alternative if appropriate.

What if I receive my order and the lights do not suit my needs?

We accept that sometimes we order something, and when it arrives, well, it just is not quite what we had in mind. So, we are happy to accept returns and refunds. To receive a refund, the goods must be returned in full saleable condition. Please ensure that all packaging is kept in-tact and that goods are undamaged and placed back in the box the way they were received. Email: [email protected]

We will send you return paperwork to return with your goods. Once goods are received back a refund will be issued. Please note, we do not cover the cost of the return postage.

What if my order is damaged when it arrives, or faulty upon installation?

We try our hardest to get your order to you in perfect condition, but sometimes, well, things just go wrong. Please advise us immediately via email, Email: [email protected] and where possible, include a photo of the damage to the goods as they were received, in the packaging. We will action the replacement and the return of your goods immediately.

What is your product warranty period?

Nearly all our products come with an Australian manufacturer replacement warranty of between 2 and 5 years. Clearance items come with a 1-year manufacturer replacement warranty. It is advised to keep your invoice as proof of purchase for warranty purposes.

Do I have to be home to receive my lights?

We recommend using a business delivery address as signature is required on delivery unless you have given authority to leave goods unattended, this can be done by writing instructions in the ‘special notes’ when placing your order e.g., Ok to leave the goods at the door. Please note in this case we will not cover you for any loss or damage after goods have been delivered.

 Do you give discount for large orders?

Yes, we do, you can either contact us via the Contact Form on the website or email us Email: [email protected]  with an outline of what you would like a quote on, and we will get back to you, usually within a few hours. In some instances, we may require supplier assistance with your quote, so if your quote will take longer than a few hours, we will advise you of an expected timeline.

What if I need help with my lighting plan and/or design?

We would be happy to help, upload your plans through via our website design or contact us fields. You can upload plans, photo’s, renders, and complete the Style Form, telling us what you are after.

What is Kelvin or Light Temperature?

You will often here a lot about 3000k, 4000k, 5000k or TRIO LED’s, this is the Color temperature of the light, for example, warm, cool. Color temperature is measured in Kelvin. The lower the Kelvin the warmer the light, so for example, 3000k are referred to as “Warm White”, 4000k as “Neutral White” or “Cool White” and 5000k as “Daylight” or “Cold White”. They have many names; the key is understanding the visual difference between the 3000k/4000k or 5000k rather than the names.

CCT (Correlated Color Temperature) TRIO on LED downlights means that the downlight has a switch at the back that allows you to select between 3 color temperatures, most commonly 3000k/4000k and 5000k. This is selected before installation but can be changed at any time to suit any room or purpose. In this example below, the switch is labelled WW (Warm White – 3000k), CW (Cool White – 4000k) and NW (Neutral White 5000k).

What is a Lumen?

Like Kelvin measures the color temperature of the lights, Lumens determine how bright the light is. The more Lumens, the brighter the output of light. The lower the Lumens, the lower the output of light.

So, what is Wattage then?

Wattage is the measure of the consumption of power that the light uses. More watts used to mean more brightness, but today, lights are so much more energy efficient and can now achieve much higher brightness (lumens) using way less wattage, so not only higher energy efficiency, but also, much cheaper to run.

What is an IC Rating?

The term IC stands for Insulation Contact – if you require downlights that are going to be abutted up to or covered with insulation in the ceiling you must use IC Rated Downlights. This is the symbol to look out for when sourcing IC Rated downlights.

To be IC rated the light must meet the requirements of the Australian Standard on Recessed Luminaires (AS/NZS standard 60598.2.2:2001).

IC rated downlights sit flush with the ceiling and have additional insulation meaning no loss of energy through gaps in the ceiling.

What is an IP Rating?

IP stands for Ingress Protection, which basically means, protection against water or solids (like dust) getting into the light fitting. The rating is used to determine suitability for outdoor installation.

IP ratings have two numbers, the first number ranging from 1 to 6 is the protection from solids, the second number ranges from 1 to 8 and is for the varying degrees of water protection.

When choosing lighting for installation outdoors we strongly recommend choosing a rating of IP44 or higher. See the chart below for explanation.

 

What are the different types of Bulbs?

There are many different types of Bulbs on the market, the most common types are Edison Screw (E27), the Bayonet Cap (B22) and the smaller versions the Edison Screw (E14) and the smaller Bayonet is (B15).

The E is for Edison (Screw fitting) and the B is for Bayonet (Push and twist)

The number is the measurement in diameter of the fitting in millimeters.

MR16 Globe is mostly used in downlights and spotlights.

GU10 Globes are a replacement for the more traditional halogen globes. They are used widely in downlights, spotlights, and track lights and a have a twist lock bi-pin.

What is CRI?

CRI stands for Color Rendering Index – this index measures how well a manufactured light source reflects the true color of objects in comparison to natural light sources, like the sun.

Factors such as the lumen output or color temperature (kelvins) of your lights can affect the mood and feel of your home or office. You really want to ensure that each room is illuminated to not only suit the purpose of the room, but also to achieve the feel you are after.

Color Rendering Indexing Chart

The Color Rendering Index chart has a scale of between 0-100, 100 being the highest. The measure depicts how accurately the light can render colors to match a naturally occurring light source, such as the sun.

Most LED lights have a CRI of 80 to 90 on the chart providing a much crisper more accurate portrayal of colors in your home or office. Higher CRI will also assist with lighting clarity for daily tasks like reading books, kitchen preparation or tasks that require good clear visibility.

When choosing LED lighting, look for CRI of >80, then combine the color temperature and lumen output that are perfect for your needs.